Return Policy

 
You have the right to return the product within 14 calendar days and ask for a replacement or a refund.

You may choose any courier service for return. We offer the choice to return your product using the ________ for a charge  of_____. In case the return is due to a defective product, or if the product you received was different from the one ordered, then the shipping costs for the return will be borne by us.

The return process is the following:

  1. Inform us of your intention to return your product by sending an email to customersupport@gentswear.gr
  2. In the email you should specify if you want a refund, or if you want to choose another product. If you wish a refund give us in the email your bank account number and the name of the beneficiary.
  3. Send your product by courier to Ethinkis Antistaseos 8, 15351, Pallini
  4. The next day from the day we will receive the product, we will send the new one, or make the refund.

Necessary conditions for the exercise of return / replacement right is:

  • The return of the product must take place within 14 calendar days from the date of your order. In case of exceeding this time frame, we reserve the right not to accept the return.
  •  The product must be returned in perfect condition, without damage, without any defect (subject to the defective product return), in its original packaging with all labels (eg stickers, brand marking etc) while the parcel should be contained the receipt.
  • Please arrange for safe transportation to avoid damage and hence failure of return.